Maria Jones, formerly West Vancouver

The decision to sell the family home of 35 years was not easy. It was, therefore, incredibly fortunate that an “Open House” brought Dale and Jennifer into my life at that time.

From the first meeting with this extraordinary team to the closing of the sale on my home almost 11 months later, I could not have been in more caring or capable hands. Dale and Jennifer quietly and competently moved into my life and supported me through the anguish of separating from the home in which I had shared the last 15 years of both my parents’ lives and even longer with my only child, before he married and moved to Germany. The process was fraught with emotional and physical hurdles for which I was badly prepared. I never had to face them alone; Dale and Jennifer used their integrity, experience and compassion to assist me in preparing the property and myself for the sale.

When the climate changed in the market and it became evident the sale was going to take longer than we had initially expected, Dale and Jennifer never missed a beat. Jennifer kept her focus on current market-related details and my well-being. Never hesitating to contact each and every prospective purchaser, Dale’s perseverance and solid sales approach was rewarded and my home sold for an exceptionally good price, long after the activity and interest in West Van properties had cooled.

Even when I had to be out of the country, Dale and Jennifer kept me up to date with what they were doing every step of the way. In fact, it was during a three-way conversation with me while I was in Australia that the sale was successfully concluded.

Over 70 and entirely on my own, now and at the time of the sale, I am grateful for the many kindnesses Dale and Jennifer showed me, the professional and warm way in which all our dealings were conducted and for the friendship they continue to demonstrate today.