Joan Gouws, West Vancouver

     The market was pretty good when I decided to put it on the market, so we put it on for a million, and we had an offer fairly quickly. We countered and it was accepted.

“There was nothing complicated — my son lives in Victoria — because Dale and Jennifer included him on everything. As soon as they spoke to me, they spoke to Mark. They were very good about following up with Mark. I wasn’t surprised at how helpful they were, but I really enjoyed that they were, with every detail, right to the end! They followed up on EVERY detail, and they always took the time to discuss everything with Mark as well. When they emailed with information. it was to both of us. Mark was so happy with the way it all went. He definitely felt comfortable with it all. I can’t say enough about how easy they made it.

“I don’t think it really mattered that the market was strong, you know, because we had already decided to do this. It just so happened. It didn’t take as long as I thought to sell. Once we called and told Dale we were ready to put it on the market, he and Jennifer got going right away in preparation. I liked the place so much, but it was time to sell it. I’d been there since 2006, so there are lots of memories.

“I was not at all surprised how efficient they were. Jennifer showed me printouts and papers and legal documents. They were just there all the time. They’re very friendly, and you never feel as though you’re waiting to hear from them. They were on the phone right away. Nothing seems to be too much trouble. And I knew of their integrity, from the church. They definitely went the extra mile for me. Always. Every detail that cropped up, they were on top of it right away. They phoned right away and dealt with it right away. Nothing was lacking.

“As for negotiating, they did everything we wanted. They came to me for the approval and my signature. It was so very easy. I didn’t have to do anything. All I had to do when it was sold was make sure I got my storage locker emptied! That’s it! Fortunately, the condo was vacant, because I had already moved. All I had to do was take the swiffer to the dust bunnies once in a while!”